Privacy Policy

1. Introduction

Welcome to SupportMuslim.com, a service operated by SupportMuslim Ltd ("SupportMuslim", "we", "our", or "us").

SupportMuslim.com is a global online platform dedicated to helping people discover, connect with, and support Muslim-owned businesses, professionals, organisations, charities, mosques, educational institutions, community services, events, and other services across the world.

Our mission is to strengthen Muslim communities by making it easier for individuals and organisations to find trusted Muslim businesses and services while providing business owners with a platform to promote and grow their presence locally and internationally.

Whether you are searching for a nearby halal restaurant, looking for a local mosque, promoting your business, claiming a listing, purchasing a premium subscription, writing a review, or using our mobile applications, we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains:

what information we collect;
why we collect it;
how we use it;
when we share it;
how we protect it;
how long we keep it; and
the rights and choices available to you.

Please read this Privacy Policy carefully before using our Services.

2. Who We Are

SupportMuslim.com is owned and operated by SupportMuslim Ltd, a company registered in England and Wales.

SupportMuslim Ltd is the Data Controller for the personal information collected through our Services, except where this Privacy Policy explains otherwise.

If you have any questions about this Privacy Policy or our privacy practices, you can contact us using the details provided at the end of this document.

3. Scope of this Privacy Policy

This Privacy Policy applies whenever you interact with SupportMuslim.com or any service operated by SupportMuslim Ltd, including when you:

visit our website;
use our mobile applications;
create or manage a user account;
browse or search the directory;
create, edit, manage, or claim a business listing;
submit reviews, ratings, comments, photographs, videos, or other content;
save favourite businesses or searches;
contact businesses through our platform;
contact our support team;
subscribe to newsletters or marketing communications;
purchase premium listings, advertising, or other paid services;
register for or interact with community events promoted through the platform; or
otherwise use any feature we make available.

This Privacy Policy applies regardless of the country from which you access our Services.

4. Our Commitment to Privacy

We recognise that trust is fundamental to the success of SupportMuslim.com.

As a platform serving users from many countries, we are committed to processing personal information fairly, lawfully, transparently, and securely.

Where applicable, we aim to comply with relevant data protection and privacy legislation, including:

UK General Data Protection Regulation (UK GDPR);
EU General Data Protection Regulation (EU GDPR);
UK Data Protection Act 2018;
California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable;
Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable; and
other applicable privacy and consumer protection laws in the jurisdictions where we operate or offer our Services.

Where local laws provide you with additional rights, those rights apply to the extent required by law.

5. Definitions

For the purposes of this Privacy Policy:

Account means a registered user profile used to access one or more features of our Services.

Business Listing means any listing published on SupportMuslim.com for a business, professional, mosque, charity, educational institution, organisation, event, community service, or similar entity.

Business Owner means any person or organisation that owns, manages, represents, or has successfully verified ownership of a Business Listing.

Personal Information (also known as Personal Data in certain jurisdictions) means any information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Public Content means information intentionally published on the platform for public viewing, including business descriptions, reviews, ratings, photographs, videos, logos, contact details, opening hours, responses to reviews, event details, and similar content.

Services means the SupportMuslim.com website, mobile applications, APIs, software, communications, and all related products and services operated by SupportMuslim Ltd.

User, you, or your means anyone who accesses or uses our Services, whether as a visitor, registered member, business owner, advertiser, reviewer, or customer.

6. Acceptance of this Privacy Policy

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Where required by law, we will request your consent before processing certain categories of personal information, such as non-essential cookies or direct marketing communications.

If you do not agree with this Privacy Policy, you should not use our Services.

Your continued use of the Services following the publication of any updated version of this Privacy Policy constitutes your acceptance of the revised Privacy Policy to the extent permitted by applicable law.

7. Our Privacy Principles

At SupportMuslim Ltd, we believe privacy is more than a legal obligation—it is part of earning and maintaining the trust of our users and the communities we serve.

We are committed to the following principles:

Transparency – We explain what information we collect and why.
Security – We implement appropriate technical and organisational measures to protect your information.
Choice – Where possible, you control the personal information you share with us.
Data Minimisation – We only collect information that is reasonably necessary to provide and improve our Services.
Accuracy – We encourage users and business owners to keep their information accurate and up to date.
Accountability – We regularly review our privacy practices to help ensure they remain appropriate as our platform evolves.

Part 2 – Information We Collect

8. Information We Collect

To provide and improve our Services, we collect information directly from you, information generated through your use of the Services, information made publicly available through our platform, and information received from trusted third parties.

The type of information we collect depends on how you interact with SupportMuslim.com.

8.1 Information You Provide to Us

You may choose to provide personal information when creating an account, submitting a business listing, contacting us, purchasing services, participating in community features, or otherwise interacting with our Services.

Depending on how you use the Services, we may collect the following categories of information.

A. Account Information

When you create an account, we may collect:

Full name
Email address
Password (stored in an encrypted or hashed format where applicable)
Country
City or region
Preferred language
Time zone
Profile photograph or avatar
Communication preferences
Account settings
Marketing preferences

We use this information to create and manage your account, authenticate your identity, personalise your experience, and communicate with you.

B. Business Listing Information

Business owners and authorised representatives may create, edit, or manage Business Listings on SupportMuslim.com.

Depending on the listing, we may collect:

Business name
Trading name
Business description
Categories and subcategories
Business address
Town, city, county, state or province
Postal or ZIP code
Country
Geographic coordinates (latitude and longitude)
Telephone numbers
Mobile numbers
WhatsApp contact details
Email addresses
Website URLs
Opening hours
Social media profiles
Business logo
Photographs
Videos
Service areas
Payment methods accepted
Accessibility information
Other information voluntarily submitted by the Business Owner.

Some of this information is intended to be publicly displayed so that users can discover and contact businesses.

Business owners are responsible for ensuring that the information they publish is accurate, up to date, and that they have the necessary rights to publish it.

C. Business Verification and Claiming

SupportMuslim.com allows eligible businesses or authorised representatives to claim ownership or management of existing Business Listings.

As part of the verification process, we may collect:

Business email address
Verification codes
Telephone verification information
Proof of ownership or authority (where required)
Supporting documentation
Communications relating to verification
Internal verification status

Verification helps us reduce fraudulent claims and improve the accuracy of Business Listings.

D. Reviews, Ratings and Community Contributions

Where available, users may contribute content to the platform by submitting:

Reviews
Ratings
Comments
Replies
Recommendations
Photographs
Videos
Reports relating to inappropriate content

When you submit public content, we may collect:

Your account information
Your submitted content
Date and time of submission
Edit history
Moderation history
Reports submitted by other users relating to your content

Unless otherwise stated, reviews and similar contributions may be publicly visible.

E. Uploaded Content

You may upload content to SupportMuslim.com, including:

Business logos
Photographs
Videos
Promotional materials
Documents (where supported)
Profile images

By uploading content, you confirm that you have the necessary rights or permissions to do so.

Uploaded content may become publicly accessible depending on the feature through which it was submitted.

F. Communications with SupportMuslim

When you contact us, we may collect information such as:

Your name
Email address
Telephone number
Subject of your enquiry
Message content
Attachments
Support ticket history
Communications with our support team

This includes communications submitted through:

Contact forms
Business support requests
Report Listing forms
Report Abuse forms
General enquiries
Feedback forms
Email correspondence

G. Premium Services and Payments

If you purchase premium services, advertising, featured listings, or other paid products, we may collect or receive:

Billing name
Billing address
Transaction reference numbers
Invoice information
Payment provider identifiers
Subscription details
Purchase history
Renewal dates
Refund history
Credits applied to your account

Payments are processed by third-party payment providers, such as Stripe and PayPal.

SupportMuslim Ltd does not intentionally store your full payment card details on its own systems.

H. Event Participation

If you register for events organised or promoted through our platform, we may collect:

Registration information
Attendance information
Event preferences
Contact information
Communications relating to the event

Certain event information may be shared with organisers where necessary to facilitate the event.

I. Marketing Preferences

Where you choose to receive marketing communications, we may collect information relating to:

Newsletter subscriptions
Email preferences
Promotional campaigns
Consent records
Unsubscribe requests

You may withdraw your consent or update your communication preferences at any time.

J. Future Features

As SupportMuslim.com continues to evolve, we may introduce additional features, including but not limited to:

Mobile applications
AI-assisted recommendations
Personalised search results
Messaging between users and businesses
Appointment bookings
Marketplace functionality
Loyalty programmes
Additional verification services

If these features require the collection of additional categories of personal information, this Privacy Policy will be updated accordingly before or when those features are introduced.

8.2 Information We Collect Automatically

When you access or use our Services, certain technical and usage information is collected automatically to help us operate, secure, and improve the platform.

This information may include:

Device Information

Device type
Operating system
Browser type and version
Screen resolution
Device identifiers
Mobile device information
Language settings

Usage Information

We may collect information about how you interact with the Services, including:

Pages visited
Search queries
Listings viewed
Categories browsed
Clicks and interactions
Time spent on pages
Referring websites
Exit pages
Navigation paths
Features used

Log Information

Our servers may automatically record information such as:

IP address
Date and time of requests
Session identifiers
Error logs
Security events
Authentication events
Browser requests
Response times

These logs help us maintain platform security, diagnose technical issues, investigate abuse, and improve performance.

Location Information

Where you choose to enable location services, we may collect:

Approximate location
GPS location (where supported and authorised)
Latitude and longitude
Country
Region
City

Location information enables features such as:

"Businesses near me"
Distance-based search
Local search results
Mapping functionality

You can usually disable location permissions through your device or browser settings.

Cookies and Similar Technologies

SupportMuslim.com uses cookies, local storage, and similar technologies to:

Keep users signed in
Remember preferences
Improve website functionality
Enhance security
Measure website performance
Personalise user experiences
Support analytics
Detect fraudulent activity

More information is provided in our separate Cookie Policy.

8.3 Information We Receive from Third Parties

We may receive information from trusted third-party providers that help us operate the Services.

These providers may include:

Payment providers (such as Stripe and PayPal)
Google Maps Platform
Google reCAPTCHA
Google Translate
Social login providers
Email delivery providers
Cloud hosting providers
Analytics providers
Mobile application stores
Fraud prevention and security services

Each third-party provider processes information in accordance with its own privacy policies.

Part 3 – How We Use Your Information

9. How We Use Your Personal Information

SupportMuslim Ltd uses personal information only where it has a legitimate business purpose, a legal obligation, your consent, or another lawful basis under applicable data protection laws.

The way we use your information depends on how you interact with our Services and the features you choose to use.

9.1 Providing Our Services

We use your information to provide, maintain, and improve SupportMuslim.com and the services you request.

This includes:

Creating and managing user accounts.
Authenticating users when they sign in.
Allowing you to update your profile and account settings.
Providing access to features available to registered users.
Maintaining your preferences and saved settings.
Processing password reset requests.
Sending account-related notifications.
Managing user sessions and maintaining account security.

Without this information, many of our Services cannot operate correctly.

9.2 Operating the Directory

SupportMuslim.com is a global directory designed to help users discover Muslim-owned businesses, organisations, professionals, mosques, charities, educational institutions, events, and community services.

We use information to:

Publish and manage Business Listings.
Display business information within search results.
Organise listings into relevant categories.
Provide location-based search functionality.
Display maps and directions where available.
Improve search accuracy and relevance.
Recommend nearby businesses and services.
Help users discover organisations that may be relevant to their interests or location.

Our goal is to make discovering Muslim businesses and organisations as accurate, useful, and efficient as possible.

9.3 Managing Business Listings

If you create, manage, or claim a Business Listing, we use your information to:

Create and maintain your listing.
Display information that you choose to publish.
Verify your authority to manage a listing.
Communicate with you regarding listing changes.
Process listing updates.
Review requests to claim ownership of an existing listing.
Help prevent fraudulent or unauthorised claims.
Resolve disputes relating to Business Listings where reasonably necessary.

Business owners remain responsible for ensuring that the information they publish is accurate, lawful, and up to date.

9.4 Reviews, Ratings and Community Contributions

Where community features are available, we use information to:

Publish reviews and ratings.
Display comments and responses.
Allow businesses to respond to reviews.
Investigate reports of inappropriate content.
Detect fake, misleading, or fraudulent reviews.
Moderate content that breaches our policies.
Improve the quality and integrity of community contributions.

SupportMuslim Ltd may use automated tools together with human review to identify spam, abusive behaviour, or other activity that may harm the integrity of the platform.

9.5 Communications

We use your information to communicate with you regarding your account and our Services.

Examples include:

Account verification emails.
Password reset emails.
Security alerts.
Purchase confirmations.
Subscription reminders.
Invoice notifications.
Customer support responses.
Important changes to our Services.
Updates to this Privacy Policy or our Terms and Conditions.
Service announcements.

We may also contact Business Owners regarding the status of their listings, verification requests, moderation actions, or policy updates.

9.6 Processing Payments

If you purchase premium listings, advertising services, subscriptions, or other paid products, we use relevant information to:

Process payments.
Generate invoices.
Maintain financial records.
Prevent payment fraud.
Process refunds where applicable.
Manage subscriptions.
Renew premium services.
Respond to billing enquiries.

Payment card information is processed by authorised third-party payment providers and is not intentionally stored by SupportMuslim Ltd.

9.7 Improving Our Services

We continuously improve SupportMuslim.com to provide a better experience for our users.

We may use information to:

Analyse how visitors use our Services.
Understand which features are most useful.
Improve search functionality.
Improve website performance.
Develop new features.
Fix software defects.
Improve accessibility.
Improve mobile applications.
Optimise page loading times.
Improve navigation and usability.

Where practical, we may use aggregated or anonymised information for analytical purposes.

9.8 Personalising Your Experience

Where appropriate, we may use your information to personalise your experience by:

Remembering your preferences.
Displaying relevant businesses based on your location.
Showing recently viewed listings.
Remembering your preferred language.
Remembering search filters.
Suggesting relevant businesses or services.
Improving recommendations based on how our Services are used.

Personalisation is intended to improve usability without unnecessarily collecting additional personal information.

9.9 Security and Fraud Prevention

Protecting our users and platform is a priority.

We use personal information to:

Authenticate users.
Detect suspicious login activity.
Prevent fraudulent account creation.
Prevent unauthorised access.
Detect spam.
Identify abusive behaviour.
Protect against automated attacks.
Investigate suspected misuse of our Services.
Maintain the security and integrity of our platform.

Where appropriate, automated security systems may assist in identifying unusual or potentially malicious activity.

9.10 Legal and Regulatory Compliance

We may process personal information where necessary to:

Comply with applicable laws and regulations.
Respond to lawful requests from courts, regulators, or law enforcement agencies.
Maintain financial and tax records.
Enforce our legal rights.
Protect the rights, safety, and property of SupportMuslim Ltd, our users, or others.
Investigate suspected unlawful activity.
Resolve disputes.

9.11 Marketing Communications

Where permitted by applicable law and in accordance with your preferences, we may use your information to:

Send newsletters.
Inform you about new platform features.
Notify you of promotions.
Share updates relevant to Business Owners.
Invite you to participate in surveys.
Provide information about services offered by SupportMuslim Ltd.

You may opt out of marketing communications at any time by using the unsubscribe link included in our emails or by updating your communication preferences within your account settings.

Service-related communications, such as security notifications or important account updates, are not considered marketing communications and may still be sent where necessary.

9.12 Research, Analytics and Platform Development

We may use aggregated, anonymised, or de-identified information to:

Understand trends across our platform.
Improve the quality of search results.
Analyse category popularity.
Improve directory coverage.
Measure platform performance.
Develop new products and services.
Produce statistical reports.

Where information has been anonymised so that individuals can no longer be identified, it is no longer treated as personal information under this Privacy Policy.

9.13 Future Services

As SupportMuslim.com evolves, we may introduce new services and features.

Where those services require additional processing of personal information, we will:

update this Privacy Policy where appropriate;
provide additional notices where required by law; and
obtain your consent where applicable.

Examples may include AI-assisted search, messaging, appointment booking, loyalty programmes, marketplace functionality, or other future services.

Part 4 – Lawful Basis for Processing Personal Information

10. Our Lawful Basis for Processing Personal Information

Where the UK General Data Protection Regulation ("UK GDPR"), the EU General Data Protection Regulation ("EU GDPR"), or similar privacy laws apply, SupportMuslim Ltd will only process your Personal Information where we have a lawful basis for doing so.

The lawful basis we rely on depends on the type of information being processed and the purpose for which it is used.

In many cases, more than one lawful basis may apply.

10.1 Performance of a Contract

We process Personal Information where it is necessary to perform a contract with you or to take steps requested by you before entering into a contract.

This includes processing necessary to:

Create and manage your account.
Authenticate your identity when signing in.
Publish and manage your Business Listings.
Process requests to claim Business Listings.
Deliver premium listings and advertising services.
Process subscriptions and renewals.
Process purchases and payments.
Provide customer support.
Manage your account preferences.
Allow you to use features available through our Services.

Without this processing, we may be unable to provide some or all of our Services.

10.2 Legitimate Interests

We process certain Personal Information where it is necessary for the legitimate interests of SupportMuslim Ltd or those of our users, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests include operating, maintaining, improving, and securing the platform while providing a safe and reliable service for our community.

Examples include:

Operating the global business directory.
Improving search functionality.
Improving user experience.
Maintaining accurate Business Listings.
Verifying Business Owners.
Preventing fraudulent claims.
Detecting fake reviews.
Investigating misuse of the platform.
Preventing spam.
Preventing abuse.
Protecting users from malicious activity.
Monitoring website performance.
Diagnosing technical problems.
Developing new features.
Measuring platform usage.
Responding to user feedback.
Conducting internal reporting and business analysis.
Protecting the rights, property, and security of SupportMuslim Ltd and our users.

Where we rely on legitimate interests, we carefully consider the impact on your privacy and take appropriate measures to protect your Personal Information.

10.3 Consent

Certain processing activities require your consent.

Where consent is required, we will request it before processing your Personal Information.

Examples include:

Sending marketing communications where required by law.
Using non-essential cookies.
Processing precise location information where your device requires permission.
Future optional services that rely on consent.
Other processing where applicable law requires your permission.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

10.4 Legal Obligations

We may process Personal Information where necessary to comply with legal or regulatory obligations.

Examples include:

Maintaining financial records.
Meeting accounting and taxation requirements.
Complying with applicable laws.
Responding to lawful requests from courts, regulators, or law enforcement agencies.
Preventing financial crime where required by law.
Meeting obligations relating to fraud prevention.
Maintaining records required by legislation.

Where required, we may retain certain information even after your account has been closed.

10.5 Protection of Vital Interests

In exceptional circumstances, we may process Personal Information where necessary to protect the vital interests of an individual.

This lawful basis is expected to apply only in rare situations involving the protection of life or serious harm.

10.6 Public Interest

Where permitted or required by applicable law, we may process Personal Information where necessary for reasons of public interest or where processing is carried out under official authority.

This lawful basis is unlikely to apply to most activities carried out by SupportMuslim Ltd but may be relied upon where required by applicable legislation.

10.7 Special Categories of Personal Information

SupportMuslim.com is not intended to collect or process Special Category Personal Information, such as information revealing racial or ethnic origin, political opinions, religious beliefs, health information, biometric data, or information concerning an individual's sex life or sexual orientation.

Because SupportMuslim.com is a platform designed to support Muslim communities, some information voluntarily provided by users or Business Owners may indirectly indicate religious affiliation or community involvement. For example, a Business Listing may identify a business as Muslim-owned, halal, or faith-based, or a listing may relate to a mosque, Islamic school, or charity.

Where such information is voluntarily submitted for publication as part of a Business Listing or other public content, it is processed solely for the purpose of providing the Services requested by the user or Business Owner and is handled in accordance with applicable data protection laws.

We ask users not to submit Special Category Personal Information about themselves or other individuals unless it is genuinely necessary for the use of our Services.

10.8 Automated Decision-Making

SupportMuslim Ltd does not currently make decisions that produce legal or similarly significant effects based solely on automated processing of Personal Information.

We may use automated technologies to assist with:

detecting spam;
identifying suspicious activity;
preventing fraudulent account creation;
identifying fake reviews;
improving search functionality;
recommending relevant content; and
maintaining the security and integrity of the platform.

These automated processes are designed to support the operation of the Services and do not replace meaningful human oversight where decisions may have a significant impact on individuals.

If SupportMuslim Ltd introduces automated decision-making or profiling that is subject to applicable data protection laws, this Privacy Policy will be updated accordingly, and any additional rights available to you will be explained.

10.9 Changes to Our Lawful Basis

As SupportMuslim.com evolves, the lawful basis relied upon for certain processing activities may change where appropriate.

Where required by law, we will update this Privacy Policy and obtain your consent before relying on a different lawful basis.

Part 5 – How We Share and Disclose Your Personal Information

11. How We Share Your Personal Information

SupportMuslim Ltd does not sell your Personal Information to third parties for monetary compensation.

We only share Personal Information where it is necessary to operate our Services, comply with legal obligations, protect our users, or where you have instructed or authorised us to do so.

The categories below explain when your information may be shared.

11.1 Information You Choose to Make Public

SupportMuslim.com is a public directory.

Certain information that you choose to publish will be visible to other users and may also be indexed by internet search engines.

Public information may include:

Business name
Business description
Business category
Business logo
Business photographs
Videos
Website address
Business telephone number
Business email address (if chosen)
Business location
Opening hours
Social media links
Reviews
Ratings
Responses to reviews
Event information
Public profile information
Other information intentionally submitted for public display.

Once information has been published publicly, it may be copied, cached, archived, indexed by search engines, or otherwise accessed by third parties beyond our control.

Users should carefully consider what information they choose to publish.

11.2 Business Owners

Where necessary, information may be shared with Business Owners to enable them to:

respond to enquiries;
manage claimed listings;
respond to reviews;
administer their Business Listings;
provide services requested by users;
communicate with customers where our platform facilitates such communication.

Business Owners are responsible for handling any Personal Information they receive in accordance with applicable laws.

SupportMuslim Ltd is not responsible for the independent privacy practices of individual businesses listed on the platform.

11.3 Service Providers

We work with trusted third-party service providers who help us operate, maintain, and improve our Services.

Depending on the services used, these providers may process Personal Information on our behalf.

These providers may include organisations providing:

cloud hosting;
website infrastructure;
content delivery networks (CDNs);
payment processing;
email delivery;
customer support systems;
fraud prevention;
website security;
spam detection;
analytics;
mapping and geolocation services;
translation services;
media storage;
software development tools;
monitoring and logging services.

Where these providers process Personal Information on our behalf, they are required to protect it and use it only for authorised purposes.

11.4 Payment Providers

Payments made through SupportMuslim.com are processed by independent payment providers.

Depending on the payment method you choose, your payment information may be shared with providers such as:

Stripe
PayPal
Apple App Store
Google Play
Other authorised payment processors that may be introduced in the future.

These providers process payment information under their own privacy policies and security standards.

SupportMuslim Ltd does not intentionally store complete payment card information on its own systems.

11.5 Google Services

SupportMuslim.com may use services provided by Google to operate certain features.

Depending on the features you use, information may be shared with Google services including:

Google Maps
Google Geocoding
Google Places
Google Translate
Google reCAPTCHA
Google Play services
Google Analytics (where implemented)

These services are governed by Google's own privacy policies.

11.6 Social Login Providers

If you choose to sign in using a third-party authentication provider, information necessary to authenticate your account may be exchanged with that provider.

Examples may include:

Facebook Login
Google Sign-In
Apple Sign-In
Other supported authentication providers.

The information exchanged depends on the permissions you choose to grant during the authentication process.

11.7 Professional Advisers

Where reasonably necessary, Personal Information may be shared with professional advisers acting on behalf of SupportMuslim Ltd, including:

solicitors;
accountants;
auditors;
insurers;
compliance advisers; and
other professional consultants.

These disclosures are limited to what is reasonably necessary for the relevant purpose.

11.8 Legal Requirements

We may disclose Personal Information where we believe disclosure is necessary to:

comply with applicable law;
comply with court orders;
comply with lawful requests from regulators;
comply with requests from law enforcement agencies;
establish or defend legal claims;
investigate suspected unlawful activity;
enforce our Terms and Conditions;
protect the rights, property, or safety of SupportMuslim Ltd, our users, or others.

Where legally permitted, we will seek to ensure that requests are valid and proportionate before disclosing Personal Information.

11.9 Business Transactions

If SupportMuslim Ltd undergoes:

a merger;
acquisition;
investment;
restructuring;
sale of assets;
insolvency;
corporate reorganisation; or
similar business transaction,

Personal Information may be transferred as part of that transaction.

If ownership of the platform changes, the new owner will continue to process Personal Information in accordance with this Privacy Policy or will notify users of any material changes where required by law.

11.10 With Your Consent

We may share Personal Information with third parties where:

you request us to do so;
you authorise us to do so;
you explicitly consent; or
sharing is necessary to provide a service you have requested.

11.11 Aggregated and Anonymous Information

We may create aggregated, anonymised, or de-identified information that no longer identifies an individual.

This information may be used for purposes including:

statistical analysis;
reporting;
research;
improving our Services;
understanding platform usage;
business planning.

Because this information cannot reasonably identify an individual, it is not treated as Personal Information under this Privacy Policy.

11.12 Information We Do Not Sell

SupportMuslim Ltd does not sell your Personal Information to data brokers or third parties for monetary compensation.

We do not build or sell marketing databases containing users' Personal Information.

If applicable privacy laws require us to offer specific rights relating to the "sale" or "sharing" of Personal Information for targeted advertising, those rights will be explained in the relevant section of this Privacy Policy.

11.13 International Service Providers

Some of our service providers operate outside the United Kingdom.

Where Personal Information is transferred internationally, SupportMuslim Ltd will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Further information is provided in the International Data Transfers section of this Privacy Policy.

Part 6 – International Data Transfers, Data Retention and Security

12. International Data Transfers

SupportMuslim.com is operated by SupportMuslim Ltd, a company registered in England and Wales, and is available to users worldwide.

As a result, your Personal Information may be transferred to, stored, or processed in countries outside the United Kingdom or your country of residence.

These transfers may occur because:

our cloud infrastructure is located in different countries;
our service providers operate internationally;
payment providers process transactions globally;
support services may operate from different regions;
users access the platform from around the world.

Where Personal Information is transferred internationally, SupportMuslim Ltd will take reasonable steps to ensure that appropriate safeguards are implemented where required by applicable data protection laws.

These safeguards may include:

UK International Data Transfer Agreements (IDTAs);
the UK Addendum to the EU Standard Contractual Clauses (SCCs);
European Commission Standard Contractual Clauses;
transfers to countries recognised as providing an adequate level of protection;
contractual obligations requiring service providers to protect Personal Information.

Where legally required, additional safeguards will be implemented before Personal Information is transferred internationally.

13. Data Retention

SupportMuslim Ltd keeps Personal Information only for as long as it is reasonably necessary for the purposes described in this Privacy Policy or as required by law.

The length of time we retain information depends on factors such as:

the purpose for which it was collected;
whether you continue to use our Services;
legal and regulatory obligations;
accounting and tax requirements;
fraud prevention;
dispute resolution;
security investigations.

When Personal Information is no longer required, we will securely delete, anonymise, or archive it in accordance with our internal retention procedures and applicable legal requirements.

13.1 Typical Retention Periods

The following retention periods are intended as general guidance and may vary depending on legal, operational, or security requirements.

Information Category

Typical Retention Period

User account information

Until the account is deleted, plus a reasonable period for backup, security, fraud prevention, and legal compliance

Business Listings

Until removed by the Business Owner, SupportMuslim Ltd, or otherwise no longer required

Claimed Business verification records

As long as necessary to demonstrate ownership history and resolve disputes

Reviews and ratings

Until removed by the user, Business Owner (where permitted), or SupportMuslim Ltd in accordance with our policies

Customer support enquiries

Typically up to 6 years after the enquiry is closed, where appropriate

Billing records and invoices

At least 6 years, or longer where required by applicable tax or accounting laws

Payment transaction references

As required for financial record keeping, fraud prevention, and legal compliance

Server logs

Normally retained for a limited period unless required for security investigations

Security logs

Retained as necessary to investigate incidents and protect the platform

Marketing preferences

Until you withdraw consent or request removal

Cookie preferences

In accordance with our Cookie Policy and applicable laws

These retention periods may be extended where required by law or where reasonably necessary to establish, exercise, or defend legal claims.

14. Account Deletion

You may request the deletion of your account at any time, subject to any legal or contractual restrictions.

When an account is deleted, we will take reasonable steps to remove or anonymise Personal Information that is no longer required.

However, certain information may be retained where necessary to:

comply with legal obligations;
maintain accounting and tax records;
prevent fraud;
investigate abuse;
resolve disputes;
enforce our agreements;
protect the security and integrity of the platform.

Deletion of an account does not necessarily remove information that has already been made publicly available, such as published reviews, Business Listings created on behalf of an organisation, or other Public Content, where there is a lawful basis for retaining that content.

Where appropriate, we may anonymise published content instead of deleting it entirely.

15. Security of Your Personal Information

Protecting Personal Information is an important responsibility of SupportMuslim Ltd.

We implement appropriate technical and organisational measures designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

These measures may include:

encrypted communication using HTTPS/TLS;
secure authentication mechanisms;
password hashing using industry-standard algorithms;
role-based access controls;
least-privilege access for authorised personnel;
security monitoring and logging;
protection against common web application attacks;
regular software updates and security patching;
vulnerability management;
secure backup procedures;
firewall and network security controls where appropriate;
monitoring for suspicious or malicious activity.

Our security measures are regularly reviewed and may change as technology, threats, and industry standards evolve.

15.1 Your Responsibilities

Security is a shared responsibility.

You can help protect your information by:

choosing a strong, unique password;
keeping your login credentials confidential;
enabling multi-factor authentication if it becomes available;
keeping your devices up to date;
protecting your email account;
notifying us immediately if you suspect unauthorised access to your account.

15.2 No System Is Completely Secure

Although we work hard to protect your Personal Information, no website, application, network, or electronic storage system can guarantee absolute security.

For this reason, SupportMuslim Ltd cannot guarantee that Personal Information will always remain completely secure.

However, we are committed to taking appropriate steps to reduce security risks and respond promptly to security incidents.

16. Data Breaches

If SupportMuslim Ltd becomes aware of a Personal Information breach that is likely to result in a risk to the rights and freedoms of individuals, we will respond in accordance with applicable data protection laws.

Where required by law, we will:

investigate the incident;
take reasonable steps to contain and mitigate the impact;
notify the relevant supervisory authority within the required timeframes; and
notify affected individuals where legally required.

We continually review our security practices to reduce the likelihood and impact of security incidents.

Part 7 – Your Privacy Rights

17. Your Privacy Rights

SupportMuslim Ltd respects your privacy rights and is committed to helping you exercise them.

Depending on where you live and the laws that apply to you, you may have some or all of the rights described below.

These rights are not absolute and may be subject to certain legal exceptions or limitations.

We will respond to privacy requests in accordance with applicable law and may ask you to verify your identity before processing your request.

17.1 Right to Access

You may request confirmation of whether SupportMuslim Ltd processes your Personal Information.

Where applicable, you may also request a copy of the Personal Information we hold about you, together with information explaining:

the categories of information we process;
why we process it;
who we share it with;
how long we retain it;
the source of the information (where applicable); and
your available privacy rights.

We will normally provide this information free of charge unless the request is manifestly unfounded, excessive, or repetitive.

17.2 Right to Correct Your Information

We aim to keep Personal Information accurate and up to date.

If you believe any information, we hold about you is inaccurate or incomplete, you may request that it be corrected.

Where possible, many details can also be updated directly through your account settings.

Business Owners are responsible for keeping the information in their Business Listings accurate and up to date.

17.3 Right to Delete Your Information

You may request that we delete your Personal Information where:

it is no longer necessary for the purpose for which it was collected;
you withdraw consent where consent is the lawful basis;
you successfully object to processing;
the information has been processed unlawfully; or
deletion is required by applicable law.

This right is sometimes referred to as the "Right to be Forgotten."

Please note that this right is not absolute.

SupportMuslim Ltd may retain certain information where necessary to:

comply with legal obligations;
maintain accounting records;
prevent fraud;
investigate abuse;
protect other users;
establish, exercise, or defend legal claims; or
preserve the integrity of Business Listings and public records where there is a lawful basis for doing so.

17.4 Right to Restrict Processing

In certain circumstances, you may request that we temporarily restrict how we process your Personal Information.

For example, this may apply while:

the accuracy of information is being verified;
a legal dispute is being resolved; or
an objection to processing is under consideration.

17.5 Right to Object

You may object to certain processing activities where we rely on our legitimate interests as the lawful basis.

We will carefully consider your request and stop processing your Personal Information unless:

we have compelling legitimate grounds to continue processing;
the processing is necessary for legal claims; or
another lawful basis applies.

You also have the right to object to the use of your Personal Information for direct marketing at any time.

17.6 Right to Data Portability

Where applicable, you may request a copy of certain Personal Information that you have provided to us in a structured, commonly used, and machine-readable format.

Where technically feasible and legally required, you may also request that this information be transferred directly to another organisation.

17.7 Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time.

Examples include:

marketing communications;
non-essential cookies;
optional location permissions; and
other features that specifically rely on your consent.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

17.8 Right Not to Be Subject to Certain Automated Decisions

SupportMuslim Ltd does not currently make decisions producing legal or similarly significant effects based solely on automated processing.

If this changes in the future, we will update this Privacy Policy and provide any additional rights required by applicable law.

17.9 Exercising Your Rights

To exercise your privacy rights, you may contact SupportMuslim Ltd using the contact details provided at the end of this Privacy Policy.

We may request additional information to verify your identity before processing your request.

This helps protect your Personal Information from unauthorised disclosure.

We aim to respond within the timeframes required by applicable law.

17.10 Complaints

If you are unhappy with how SupportMuslim Ltd has handled your Personal Information, we encourage you to contact us first so that we have an opportunity to investigate and resolve your concerns.

If you remain dissatisfied, you may have the right to lodge a complaint with the relevant data protection authority in your country.

For users in the United Kingdom, the supervisory authority is the Information Commissioner's Office (ICO).

Nothing in this Privacy Policy limits any rights you may have to seek remedies under applicable law.

18. Cookies and Similar Technologies

SupportMuslim.com uses cookies and similar technologies to provide essential functionality, improve performance, remember your preferences, enhance security, and understand how our Services are used.

Some cookies are necessary for the operation of the platform, while others help us improve your experience or provide additional functionality.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

Our use of cookies is explained in more detail in our separate Cookie Policy, which forms part of our privacy documentation.

The Cookie Policy explains:

the types of cookies we use;
why we use them;
how long they remain on your device;
how you can manage or disable cookies; and
how to change your cookie preferences.

19. Third-Party Websites and Services

SupportMuslim.com may contain links to third-party websites, applications, products, or services.

These links are provided for convenience and do not imply endorsement by SupportMuslim Ltd unless explicitly stated.

Once you leave our Services or interact directly with a third party, their own privacy policies and terms will apply.

SupportMuslim Ltd is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We encourage you to read the privacy policies of any third-party services you choose to use.

20. Children's Privacy

SupportMuslim.com is intended for use by individuals who are legally able to use our Services under the laws of their country.

Our Services are not specifically directed at young children, and we do not knowingly collect Personal Information from children in violation of applicable law.

Where a parent, guardian, or other responsible adult creates or manages information relating to a business, organisation, or event that involves children, they remain responsible for ensuring that any Personal Information they provide is lawful, accurate, and appropriate.

If you believe that a child has provided Personal Information to us in circumstances that are not permitted by law, please contact us. We will investigate and, where appropriate, delete the information or take other necessary action.

21. Changes to This Privacy Policy

SupportMuslim Ltd may update this Privacy Policy from time to time to reflect changes in:

our Services;
new features or functionality;
applicable laws or regulations;
technology and security practices;
our business operations; or
feedback from users and regulators.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where changes are material, we may also notify users by:

email;
an in-app notification;
a notice on our website; or
another appropriate communication method.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your Personal Information.

Your continued use of the Services after changes become effective constitutes your acceptance of the updated Privacy Policy, except where applicable law requires additional consent.

22. Contact Us

If you have any questions about this Privacy Policy or how SupportMuslim Ltd handles your Personal Information, you can contact us using the details below.

SupportMuslim Ltd

Website: https://supportmuslim.com

General enquiries:

support@supportmuslim.com

Privacy enquiries:

support@supportmuslim.com

If you are exercising your privacy rights, please include enough information to help us identify your account and understand your request.

For your protection, we may ask you to verify your identity before responding.

We aim to acknowledge privacy enquiries promptly and respond within the timeframes required by applicable data protection laws.

23. Complaints

If you are unhappy with how we have handled your Personal Information, we encourage you to contact us first so that we have the opportunity to investigate and resolve your concerns.

If you remain dissatisfied, you may have the right to lodge a complaint with the relevant supervisory authority.

For users in the United Kingdom, the supervisory authority is:

Information Commissioner's Office (ICO)

Website:

https://ico.org.uk

Nothing in this Privacy Policy limits any legal rights available to you under applicable law.